OK. Breathe deeply… we love happy customers!
Any problems, please contact us email@example.com within 7 days of receiving your Two Threads order.
Explain your issue and we will endeavour to sort it out.
If your garment is faultly, we will look after you -quick as as a flash!
Please be aware that refunds will not be provided on sale items & size exchanges will be permitted only where we have stock availability.
Refunds will NOT be provided on ANY sale items. All sales are final. If the sale item you purchased is the wrong size then we will swap it for another size as long as we have it in stock. Please contact us at firstname.lastname@example.org to determine this. If we do not have an alternative size in stock then unfortunately we cannot offer a return, refund or exchange.
If you change your mind we are happy to exchange a garment, so long as it is unwashed, unworn,unused and in original condition. However you will need to pay postage to send it back to us, and for your replacement item.
We recommend you return your threads using Parcel Post, so you can track your parcel.
Unfortunately we can't take any responsibility for lost items.
All returns are to be delivered to:
16 Railway Crescent,